Covid-19 Statement


At the Bathroom Brands Group, our customers, retail partners and colleagues are at the heart of what we do which is why we are making necessary adjustments to protect the health and well-being of all of those involved in the business.

We intend to maintain a normal operating service from our UK headquarters and distribution centre, with assistance available from our customer service and technical support teams as usual.

To protect employees, we have implemented remote working, social distancing measures, adjusted working patterns and restricted both outside travel and visitors to our HQ site, coupled with new working routines, cleaning and a high level of awareness.

These adjustments have been made to ensure you are still receiving the high level of service you expect from the Bathroom Brands Group whilst keeping our hard-working teams safe. All changes will be made with minimal disruption; however, we ask you to bear with our teams and be kind during these uncertain times.

We will continue to monitor the Coronavirus (COVID-19) outbreak, actively following guidance and recommendations from the UK government, and we will provide further updates as the situation continues to develop.

We deeply appreciate your continued support for the Bathroom Brands Group and in turn we will continue to share beautiful bathrooms and interior inspiration across our marketing, in the hope that we can provide some form of happiness and spark your creativity during this difficult period. Please don’t hesitate to reach out with any enquiries or future worries regarding the Bathroom Brands Group and our products, all contact details will be at the end of this statement.

From the Bathroom Brands Group family to yours, we’d like to take this opportunity to wish you and those close to you, the very best of health, happiness in the face of adversity and a minimum of disruption to your life during this period.

The Bathroom Brands Group, always at your service.


Contact details:

Bathroom Brands:

Customer Service +44 1322 473 222 Option 1 [email protected]
Technical Support +44 1322 473 222 Option 3 [email protected]
PR & Marketing [email protected]

Crosswater:

Customer Service +44 345 873 8840 Option 1 [email protected]
Technical Support +44 345 873 8840 Option 1 [email protected]
PR & Marketing [email protected]